Casino / Mobile
At pollototo, this policy explains exactly what account and transaction data we collect, how we store it, and the choices available to you as an account holder in Indonesia. Access to and use of this policy is subject to local law and available only where local regulations permit.
This policy applies to all personal data collected when you create and use a pollototo account. That includes the registration details you enter, the payment method data associated with OVO or Bank Transfer transactions, session activity records, and any correspondence you send through our support channels. We collect only the data needed to operate your account, process withdrawals via OVO-verified routes, and respond to your support requests. Data collected through Bank Transfer confirmation steps — such as transfer reference numbers and account-holder name matching — is retained for the period required to verify and reconcile transactions. We do not sell your personal data to third parties. Where we work with service partners to operate account infrastructure or payment processing, those partners are bound by data-handling obligations consistent with this policy. Cookie data collected during your session is used to keep your account session active and to remember your language and display preferences. You can review cookie settings through your browser at any time. If you transact using OVO or Bank Transfer, the records of those transactions are stored in your account history and accessible after login. This policy is subject to change; the current version is always shown on this page, and material changes will be communicated through your registered account contact.
Not every data interaction on pollototo falls under the same rules. Understanding the boundary between what this policy governs and what sits outside it helps you know where to direct questions. Account access, payment rails, and support records are all within scope. Third-party services linked from the platform operate under their own policies.
Login records, session timestamps, and device identifiers associated with your pollototo account are covered by this policy. You can request a summary of your access history through the account support route at any time.
Data generated when you deposit or withdraw using OVO or Bank Transfer — including reference numbers and confirmation status — is stored within your account and covered by this policy. We do not share this data outside the verification process.
Pages you visit and game categories you browse within the platform are recorded at a session level to maintain service performance. This data is not linked to external advertising profiles and is held only for internal service continuity.
Links or integrations that take you outside pollototo — including external payment gateway screens or provider-hosted game environments — operate under those third parties' own data policies. We are not responsible for data handling on those external environments.
You hold specific rights over the personal data we store on your behalf. These are not abstract entitlements — each one has a concrete route inside your account or through our support channel. You can review the data associated with your account by logging in and checking your account profile section, where registration details and contact preferences are shown. If any detail is incorrect — a name spelling, a registered email address, a linked phone number — you can submit a correction request through live chat or the support form. For transaction records, your OVO and Bank Transfer history is visible in the transactions section after login; if a record appears incorrect, raise it with support and we will investigate. If you want to understand what data we hold beyond what is visible in your account dashboard, you can request a summary by contacting us through the channels listed in the support section of this page. All requests are handled in the order received.
Log in and open the account profile section to see the registration and contact data we hold. Transaction records — including OVO and Bank Transfer entries — are in the transactions tab.
If a name, email or phone number on your account is wrong, submit a correction through live chat. Our support team will verify your identity before making any change to the registered record.
For data held beyond what your account dashboard shows, contact us using the support form. We will compile and send a summary to your registered contact address within the period stated in our response.
If you have a question about how a specific piece of your data is used — such as how a Bank Transfer reference number is stored — send it to us through the support channel and we will give you a specific answer.
If this policy raises a question you cannot resolve through your account dashboard, three contact paths are available. Each one reaches the same support team — choose based on the urgency and detail of your request. Live chat is the fastest route for a short question; the support form suits requests where you need to attach a reference or document.
Open live chat from the account page to ask a policy question in real time. This is the route for quick clarifications — such as confirming which data is linked to your OVO transactions.
Use the support form for written requests, including data correction submissions or questions about Bank Transfer record retention. Include your registered account email so we can locate your record without delay.
Many data questions can be resolved without contacting support. Log in and check the account and transactions sections first — your OVO records, session history and registered contact details are all shown there.
This section explains the practical mechanisms behind how pollototo stores and protects the data you provide. We use account-level security measures to restrict access to your personal data. Cookies are used for session continuity and preference storage only — not for cross-site advertising. Data retention periods are set by the operational and regulatory requirements applicable to each data type. You can request changes or deletions through the contact routes on this page.
Access to your account data is protected by login authentication. If you notice unexpected account activity, use the support channel immediately to flag it. We will review the access log and advise on the next steps.
Session cookies keep your account login active while you are on the platform. Preference cookies remember your display settings between visits. You can clear or block cookies through your browser settings at any time without losing your account data.
We retain transaction records — including OVO and Bank Transfer references — for the period required by the applicable processing and verification obligations. Account registration data is held while your account is active and for a defined period after closure.
To request correction or deletion of personal data, contact us via live chat or the support form. We will confirm receipt and give you a clear timeline. Identity verification is required before any change is made to your registered account record.
The questions below reflect what account holders in Indonesia ask most often about how we handle personal data, what rights are available, and how to reach us when something needs attention.
We collect the registration details you submit — name, email address, phone number and, where relevant, the payment method details associated with OVO or Bank Transfer. We collect only what is needed to operate and verify your account. No additional data is collected without a clear operational reason.
Yes. Log in and check the account profile and transactions sections — these show your registration details and your OVO or Bank Transfer transaction history. For data held beyond what is visible there, contact us through the support form and we will send you a summary.
Open live chat or submit a request through the support form. Include your registered email and describe the correction needed. We verify your identity before making any change. Account details like name and contact number can be corrected; the process and required steps are confirmed by the support team.
We do not sell your personal data. Where service partners support account infrastructure or payment processing, they handle data under obligations consistent with this policy. External payment gateway screens — such as those used during an OVO transaction — operate under those providers' own data policies.
OVO and Bank Transfer transaction records are retained for the period required to verify, reconcile and support those transactions. The exact retention period depends on the applicable operational and regulatory requirements. Your transaction history is accessible in your account for as long as your account is active.
The current version of this policy is always shown on this page. If we make a material change to how we handle your data, we will communicate that through your registered account contact — either by email or through an account notification shown after login.